Free plan
$0/ month
Start answering product questions from your own help content.
- Teammates
- 10
- AI answers / month
- 200
- Documents
- 10
- Guided tours
- 5
- Shared inbox + help center
- Included
- Widget branding
- Clickalong
No card to start.
AI support that
shows the next click.
An AI support widget for SaaS. Your user asks a question. Clickalong answers, points to the right buttons, and guides them through the task inside your app.
Free plan. No card to start. A question. A few clicks. Done.Scroll to watch
app.acme.example / workspaceExample app
MONDAY, OCTOBER 26
Welcome back, Jamie
Here’s what’s happening in your workspace.
Active projects82 launching this week
Tasks completed24 / 32
Teammates12All on the same page
Your projectsView all
WR
Website refreshUpdated today
In progressCO
Customer onboardingUpdated today
In reviewOL
October launchUpdated today
PlanningMANAGE YOUR WORKSPACE
Workspace settings
Your team, preferences, and billing in one place.
GeneralMembers
Workspace details
Workspace nameAcme
Workspace URLapp.acme.example
Time zonePacific Time (US)
Team planActive
Billing details
Billing emailfinance@acme.examplebilling@acme.example
billing@acme.example
Receipts and invoices go to this address.
Payment methodVisa ending in 4242Expires 08/2028
Billing email updatedYou’re all set.
Step 3 of 7: Settings
AI support that guides users inside your app
Your customers stay in your app. Your team replies from the Clickalong inbox. See the real product walkthrough.
Read the security detailsSet up Clickalong
in your app.
Create a free workspace, then connect it to your app. Start with answers; add tours when you’re ready.
- 01
Create your workspace
Start free, then import a help page or document. Choose the sources your AI can answer from.
- 02
Add the chat widget
Install one script or use the SDK. You or a developer needs access to your site’s code. Test an answer in your app.
- 03
Add tours when useful
Use the Chrome recorder extension to record a task in your app. Publish it so customers can follow the highlighted controls.
Your support tools, in one workspace.
The same workspace includes a help center, your team’s inbox, and the tools to keep your product knowledge useful.
KnowledgeAnswer from sources you choose.
Import website pages, files, question and answer entries, Notion pages, or GitHub docs. Clickalong finds the relevant passage, cites it, and says when your material does not support an answer.
- Website, PDF, DOCX, TXT, and CSV imports
- Notion and GitHub sync
- Daily source refresh
- Custom instructions and conversation starters
- Visitor questions answered in their language
GuidanceShow the next click.
Record a real workflow in Chrome. The tour runs over the customer's own screen and looks for a safe replacement when a target has moved. The tour report shows where people finish and where they stop.
- Chrome tour recorder
- Click-to-advance spotlights
- Safe target recovery
- Completion and drop-off data
- Optional confirmed actions for verified users
InboxKeep every handoff in one thread.
The AI keeps answering while a request waits. Once a teammate replies, that thread stays with the team. The conversation, visitor, page, and account context are already attached.
- Assignment, teams, and tags
- Internal notes and attachments
- Inbox translation
- Reminders and saved replies
- Copilot drafts that never send themselves
OperationsFollow up outside the widget.
Set rules for new conversations, incoming messages, escalations, and quiet threads. Replies can continue by email. When a handoff leaves Clickalong, Slack gets the alert or Zendesk gets a private ticket.
- Workflow rules
- Business hours and proactive messages
- Replies that continue by email
- Slack escalation handoff
- Zendesk ticket handoff
EvidenceSee what support is missing.
The dashboard reports conversation volume, satisfaction, article votes, and tour completion. Its fix list links back to the conversations behind each recommendation, so you can check the evidence yourself.
- Volume, resolution, deflection, and CSAT
- Tour completion funnels
- Article feedback
- A fix list tied to real conversations
- Document, tour, and answer recommendations
Self-serviceGive customers another way to get help.
Publish the same searchable articles in the widget and on an indexable help site. A configurable contact form stores leads and can offer an external booking page after the form is saved.
- Public help center
- In-widget article search
- Helpful and not-helpful votes
- Custom lead fields
- External booking handoff
PlatformKeep products separate. Connect the tools around them.
An organization lets the same team manage several workspaces without mixing customer data. Each workspace has its own widget, knowledge, tours, integrations, API tokens, and developer surface.
- Multi-workspace organizations
- Workspace roles and isolated customer data
- Scoped Developer API and OpenAPI
- Signed outbound webhooks
- Published TypeScript SDK
Small team. Clear price.
One workspace price. Ten teammates. AI answers included.
Clickalong Pro
Per workspace$49/ month
More answers. Unlimited documents and tours. Your brand on the widget.
- Teammates
- 10
- AI answers / month
- 3,000
- Documents
- Unlimited
- Guided tours
- Unlimited
- Shared inbox + help center
- Included
- Clickalong branding
- Removed
Create an account, then confirm the 14-day trial in Billing.
Payment details required for Pro. Billed monthly after the trial. Cancel anytime.
Prices in USD. No per-seat fee or per-resolution charge. Each plan has a monthly AI-answer allowance.
Questions before
you start.
Useful details before you choose a support tool.
Compare support tools Explore the Developer APIWhat is Clickalong?
Clickalong is an AI customer support platform for SaaS products. It answers questions from approved help content, guides users with interactive product tours over your interface, and gives your team a shared inbox.
Where do the AI answers come from?
Clickalong retrieves relevant passages from the workspace documents you choose and cites its sources. When your content does not support an answer, the conversation can be escalated to your team.
How do guided product tours work?
Record a workflow in Chrome using your own app. Publish the tour to spotlight controls on the user’s interface and advance as they click. Clickalong checks for safe targets; recovery depends on the page and available controls.
What happens when a customer needs a person?
Your team can reply in the same conversation with the previous messages and context. The AI can keep answering while a request waits. Once a teammate replies, the conversation stays with the team.
How do I install Clickalong?
Add the widget script to your website, or use the published TypeScript SDK. You need access to your site’s code. Import a help source and test an answer. Tours are optional; record them with the Chrome recorder extension.
Is there a free plan? Do I need a card?
Free requires no card. It includes 10 teammates, 200 AI answers per month, 10 documents, 5 tours, a shared inbox, and a public help center, with Clickalong branding. Pro is $49 per workspace per month and includes 3,000 AI answers, unlimited documents and tours, and branding removal. Its 14-day trial requires payment details and confirmation in Billing.
Can I use Clickalong with my existing support tools?
Clickalong supports Slack escalation alerts and private-ticket handoff to Zendesk. A scoped REST API, OpenAPI document, TypeScript SDK, and signed outbound webhooks support custom integrations.
Built by the team behind the apps.
Clickalong is built by Profitonium Apps Ltd, the software team behind EditEngine and other Shopify apps.
Repeated product questions led us to build Clickalong. It combines an answer from your docs, guidance over the real interface, and your team in the same conversation.
Abhinav Panse Founder, Clickalong
Give every question
a next step.
Start with your docs and a free workspace. Add tours when useful.
